FAQ - Frequently Asked Questions
Shipping and Delivery
Which countries do you ship to?
We currently deliver ONLY to the following 27 European countries:
- Austria
- Czech Republic
- Germany
- Hungary
- Poland
- Slovakia
- Belgium
- Bulgaria
- Croatia
- Estonia
- France
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Romania
- Slovenia
- Ireland
- Cyprus
- Denmark
- Finland
- Greece
- Malta
- Portugal
- Spain
- Sweden
How much does shipping cost?
Home Delivery by Courier - 4.90 EUR
- Austria
- Czech Republic
- Germany
- Hungary
- Poland
- Slovakia
Home Delivery by Courier - 7.90 EUR
- Belgium
- Bulgaria
- Croatia
- Estonia
- France
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Romania
- Slovenia
- Ireland
Home Delivery by Courier - 12.90 EUR
- Cyprus
- Denmark
- Finland
- Greece
- Malta
- Portugal
- Spain
- Sweden
Do you offer free shipping?
Yes! Free shipping is available once your order total reaches the amount listed for your country.
FREE shipping from 60 EUR
- Austria
- Czech Republic
- Germany
- Hungary
- Poland
- Slovakia
FREE shipping from 70 EUR
- Belgium
- Bulgaria
- Croatia
- Estonia
- France
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Romania
- Slovenia
- Ireland
FREE shipping from 90 EUR
- Cyprus
- Denmark
- Finland
- Greece
- Malta
- Portugal
- Spain
- Sweden
When will my order be shipped?
All orders are processed and shipped within 1–2 business days after payment. Orders placed on weekends or public holidays are shipped on the next working day.
How long will it take for my order to arrive?
Delivery usually takes 2–5 business days within the EU, depending on your country and local courier service.
Can I track my order?
Yes, every order includes tracking information. You’ll receive a tracking link by email once your parcel is shipped.
Do you ship outside the EU?
No, at the moment, we deliver only within the European Union.
Warranty
Do you offer a warranty?
Yes! All our jewelry and accessories comes with a 2-year warranty.
Read more here.
Payments
Is your site safe and secure?
Yes. We partner with Stripe, a leading online payment processing service, to securely handle your transactions. Your personal and payment information is protected every step of the way.You can shop with confidence knowing that your payment details are secure and your options are flexible with Rosabrillo. Read more about the Payments here.
How can I pay for my order?
Whether you prefer Visa, Mastercard, or another major credit card, we've got you covered. Our goal is to make your payment process as convenient as possible.
We may offer additional payment methods to accommodate your needs, such as Apple Pay. Any available payment options will be clearly displayed on our checkout page, ensuring you can choose the method that works best for you.
What should I do if my payment doesn’t work?
If your payment doesn't work, start by checking if you entered your shipping and billing details correctly. Make sure the card number and all other payment information are right. If everything is correct but you still can't pay, try contacting your bank about the payment. There might be a problem that they can help with. If you still face issues after talking to your bank, email us at info@rosabrillo.com. We’ll do our best to help!